Shipping & Return

Last updated: [8/2/2025]

At Tinkaari, every item is handmade with care — and we want to make sure it reaches you safely and smoothly. Below you’ll find all the details about our shipping timelines, delivery process, and return policy.

Shipping Information

Delivery Within Pakistan:

  • We offer nationwide delivery through trusted courier partners.

  • Cash on Delivery (COD) is available across most locations.

  • Orders are typically dispatched within 3–5 business days after confirmation.

  • Once shipped, your order should arrive within 2–4 business days (depending on your location).

  • You’ll receive a tracking number by SMS or email once your order is on the way.

Delivery Charges:
We offer free shipping on all orders above PKR [Insert Amount]. For smaller orders, a flat delivery fee of PKR [Insert Fee] applies.

Please double-check your shipping details at checkout to avoid delays.

International Shipping

(If not yet available, use this)
International shipping is currently not available, but we’re working on it!
Stay connected with us on Instagram or sign up for updates to be the first to know when we start shipping worldwide.

Returns & Exchanges

Because each Tinkaari piece is handcrafted in small batches, we handle returns with care.

We accept exchanges or returns in the following cases:

  • You received a wrong or defective item

  • The item was damaged during delivery

  • You received the wrong size (only for non-custom orders)

Conditions:

  • Return/exchange request must be made within 3 days of delivery

  • Item must be unused, unwashed, and in original packaging

  • Customer is responsible for return shipping charges (unless the error is on our end)

Not Eligible for Returns:

  • Sale/discounted items

  • Custom or made-to-measure orders

  • Minor variations in embroidery, color, or finish (due to handmade nature)

How to Request a Return or Exchange

Please email us at care@tinkaari.com with:

  • Your order number

  • A brief explanation

  • A photo of the item (if applicable)

Our team will guide you through the process within 1–2 business days.

Need Help?

We’re here to help!
If you have questions about your order, shipping, or returns — don’t hesitate to reach out.
Email us at care@tinkaari.com or DM us on Instagram for a quick response.